Cashier

Job Summary:

Portillo’s is looking for a friendly, detail-oriented Cashier to join our team. As a Cashier, you will play a vital role in creating an exceptional guest experience while ensuring the financial integrity of every transaction. This role also includes responsibilities that support front-of-house operations, food preparation, cleanliness, and excellent customer service.

Cashier Description:

The Cashier is responsible for creating and facilitating an environment focused on guest relations while ensuring the financial integrity of each transaction throughout the shift. Verifies initial cash. Answers phone calls. Responsible for making coffee/tea, cooking soups, set up displays, set up and break down of condiment station and FOH set up. Makes beverages, keeps FOH stocked, frosts cakes, cuts bars/brownies, empties trash at end of shift or as required. Assists with clean-up/sweeping and mopping as required. May substitute for Expo, SA, or bussing if needed.

Cashier Tasks and Responsibilities:

• Makes coffee/tea and other drinks as required - serves as barista for specialty drinks

• Packages sweets and cakes

• Sets up and maintains abundant displays/changes out displays based on the time of day

• Responsible for the condiment station set up

• Responsible for FOH set up (table tents/stanchion signs, etc.)

• Responsible for the cashier station to include operation and cash flow

• Verify initial cash

• Ensures accurate financial transactions

• Answer phone

• Can describe food offerings/allergens/nutrition

• Engages in upselling and suggestive selling of our products

• Frost cakes

• Responsible for maintaining a stocked FOH

• Cut bars/brownies

• Empty trash when required

• Mop and sweep as required

• Communicates effectively with guests

• Alerts Manager to any guest issues for immediate resolution

• Smile, friendly, takes appropriate action to guest requests

• Supports and promotes company initiatives (sales goals, guest service goals, food safety goals)

• Follows safety and sanitation requirements

Cashier Secondary Functions:

• Expo, S/A

• Delivering Food

• Bussing

• Cleanup

• Restocking

• Checking restrooms for cleanliness

• Additional duties as required, such as cleaning, food prep, displays, etc.

Cashier Requirements:

• High School diploma or equivalent

• State Food handler card/ServSafe certification as applicable

• Preferably, a minimum of 3 months of work experience in a cash handling capacity. Restaurant or retail environment preferred

• Possesses strong guest service and communication skills

• Organized and detail-oriented

• Proficient in the use of POS - Point of Sale systems

• Must be able to read, write, and speak English

• Must be proficient in basic math skills (addition, subtraction, multiplication, division)

Additional Info:

We are an Equal Opportunity / E-Verify Employer.
We follow all Ban the Box and Fair Chance Hiring guidelines per federal and local laws.

If you are passionate about hospitality, thrive in a fast-paced environment, and enjoy delivering excellent guest experiences, we’d love to have you on the Portillo’s team as a Cashier.